My fingerprints were rejected by the FBI. What should I do now?

If your fingerprints are rejected by the FBI, you may be able to submit a second set using the same registration code without incurring separate fees. Please refer to the website where you completed the initial registration for details on what is needed for you to attempt a second submission. The following is a list of our trusted partners you may have originally registered through: 

 

 

Certifix

714-386-7354

certifixlivescan.com
support@certifixlivescan.com

 

 

Cisive

866-725-5294
cisive.com  

customerservice@cisive.com 

 

 

National Background Check / Fastfinger Prints

877-932-2435
contactus@nationalbackgroundcheck.com

 

 

PrintScan

T: 631-782-1700
Printscan.com 

info@printscan.com 

 

 

SWFT (Secure Web Fingerprints)

877-702-7107

Swftprints.com 

swftoperations@screenid.net

 

 

If you have submitted two or more times and have received failure notices each time, you may be eligible for a name based check. Please refer to the FBI's guidelines on name based checks for more information on applicable purposes and processing time.

 

 

 

 

 

 

 

 

Please use our website's chat option to speak with one of our identity experts. We will be able to answer any of your fingerprinting and identity related questions!