If you realize that you have selected the wrong fingerprinting service prior to having your fingerprints taken at the Identity Network Kiosk, your order can be refunded. Log into your account and select "Cancel My Order" to have your order refunded to your original payment method. The refund will be processed immediately, but funds may take 3-5 business days to show as available in your bank account.
After canceling your order, please create a new order for the correct fingerprinting service. If you have any questions about which fingerprinting service is right for you, please contact our support team at 844.787.3431, or email us at support@sterlingidentity.com.
If you have already completed fingerprinting services and have realized that the service does not meet your needs, please contact our support team at the number above for further assistance. Non-refundable processing fees apply for all completed orders. Fees may vary by state and program.