Why are a FINRA candidate’s fingerprints marked “illegible,” and how do I fix it?

Fingerprints may be deemed illegible for several reasons. For example, if the candidate has worn fingerprints and could not capture adequate ridge detail, the FBI may deem their prints illegible.

If a candidate’s fingerprints are marked illegible in the Web CRD/FPRD, please call us at 844.787.3431 so we can help the candidate resubmit fingerprints. We do not charge for a second re-submission.