Missing Fingers

Missing Fingers

If the amount of fingers detected is less than expected, this error will be shown:

To adjust the machine expectations take the following steps:

1. Select "Exclude Fingers" under the blank scanning screen on the kiosk 

2. Finger Worn and Tip Amputated still require the finger to be present - all other exclusions require the finger to be omitted

If the above suggestions do not improve fingerprint quality, please utilize the chat option on our website to speak to one of our identity experts. We will be able to remotely connect to the fingerprinting kiosk and walk you through further options to submit your fingerprints.