I'm having trouble submitting fingerprints

An acceptable print will always have identifiable ridge detail, a visible loop, whorl, or arch (center of the print).

*While machine scoring is a reliable reference (usually scored or ),  manual approval from a skilled technician or support team member is always suggested.

Below is a list of common types of fingerprints errors that may be encountered on an identity network kiosk. Potential causes are provided below each example, which when clicked, will provide troubleshooting tips.

Dark Fingerprints

Light Fingerprints

Missing Fingers

Wrong Hand

Roll Contains Gap

Incomplete Roll

Smudged