Incomplete Roll

Incomplete Roll

If the roll isn’t detected to be full (or in some cases, matching), this error will be shown:

The following steps will help avoid this issue: 

1. Lay the finger flat in the center of the scanner making contact with the silver bezel

2. Gently roll the finger from one side to the other without losing contact with the silver bezel

3. Ensure the finger ends the roll on one edge of the finger

4. Lift the finger straight up off of the scanner and silver bezel

 

If you are struggling to perform the movement required to capture a roll print, use an alternative roll method:

1. Lay the side of the finger close to the center of the scanner

2. Gently roll from one side to the other without losing contact with the silver bezel

3. Ensure the finger ends the roll on one edge of the finger

4. Lift the finger straight up off the scanner and silver bezel

Severely Damaged / Missing Fingers

1. Return the flat fingerprint portion (this cannot be done during the roll portion of the session) and mark the fingers accordingly on the kiosk

2. Finger Worn and Tip Amputated still require the finger to be present - all other exclusions require the finger to be omitted

If the above suggestions do not improve fingerprint quality, please utilize the chat option on our website to speak to one of our identity experts. We will be able to remotely connect to the fingerprinting kiosk and walk you through further options to submit your fingerprints.