Why was my submission rejected?

ID submission rejection can vary from the identification documents used to capture quality and we are here to help! Please first make sure we are using government issued Identification and make sure that identification has your most recent address. ID.ME does not accept paper copies of documents so all documents need to be the original copy.

If your submission was rejected due to capture quality. Please try using a neutral Background with natural lighting for a clear picture with no blurriness. We hope these suggestions help and if you find yourself still having trouble please reach out to us via chat below!

Please use our website's chat option to speak with one of our identity experts. We will be able to answer any of your fingerprinting and identity related questions!