I Have Duplicate / Multiple Accounts within ID.ME what should I do?

If you have a Duplicate account within ID.ME and no longer have access to or recognize the email on file for the old account we will need to get that account deleted before you are able to proceed. Please reach out to us via chat or email us at [e-mail]. 

Please use our website's chat option to speak with one of our identity experts. We will be able to answer any of your fingerprinting and identity related questions!

Please note: creating a new account while the old account is still active will not resolve the issue.